FREQUENTLY ASKED QUESTIONS

 
 

How do I sign up for your email list?

You can subscribe to our email list by entering your email address in the “Subscribe” field at the top of the side navigation window. We’ll keep you informed on everything LIA LARREA is involved in including upcoming events, site updates, and new products.

 

What do I do if my item(s) arrived damaged or defective?

LIA LARREA stands behind the quality and craftsmanship of all of our products. If you believe your item is defective or has been damaged en route, please contact a customer service representative via email at info@lialarrea.com, available 24 hours a day.

 

How do I return an item?

We are happy to accept returns for merchandise purchased on lialarrea.com that has not been worn, washed, or altered, with tags still attached and in the original packaging (box, garment bag, etc), within 30 days of purchase. 

Complete the return reason questionnaire on the packing slip and include it in the return package. Before sending your return shipment, please remove all extra labels from the outside of the package.

You are welcome to use a postal carrier of your choosing and at your own cost. Please send the return package to the following address:

LIA LARREA LLC
3375 17th St. Unit 207
San Francisco, CA 94110

LIA LARREA recommends using a traceable carrier, insured for the full value of the return merchandise. We are not responsible for return packages lost en route. We cannot accept C.O.D. Keep the Return Tracking Number for your package to monitor the delivery status.

 

How long will it take to receive a refund on a returned order?

To receive credit, items must be returned within 30 days of delivery. You can expect a refund in the same form of payment originally used for the purchase within 30 days of our receiving the returned order.

 

How do I cancel or change my order?

Unfortunately, once your lialarrea.com order enters the shipping process, we are unable to cancel or make changes to your order. Our system is designed to process orders immediately. When you receive your order, check your packing slip for our return policies and for the return process. We will refund the purchase price of the return, minus any shipping or handling, charges. You are welcome to contact us via email at info@lialarrea.com for additional assistance.

 

What forms of payment does lialarrea.com accept?

We accept payment via PayPal and the following credit cards:

  • Visa
  • MasterCard
  • American Express
  • Discover Card

 

Is my credit card information safe?

LIA LARREA does not share any personal information with Third Parties. All personal and credit card information is encrypted so that it cannot be read as it travels to an ordering system.